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At ilogofy, every order is created and decorated specifically for you. Because each product is customized based on your selected style, design, placement and decoration preferences, all sales are final.
We do not accept returns or exchanges for custom-decorated or personalized products.
Before placing your order, please carefully review:
Our free sample program and online customization tools are designed to help you review your selections with confidence before completing your purchase.
We take quality and customer satisfaction seriously. If your order arrives damaged, defective or does not match the confirmed order details, please contact us immediately so our team can review the issue.
When contacting us, please provide your order number, photos and a brief description of the issue.
If an error or defect is confirmed to be our responsibility, we will determine the appropriate resolution based on the circumstances of your order. Our goal is to make it right and ensure you have the best possible ilogofy experience.
Eligible Core and Premium members may request free samples before placing an order. Samples are a great way to experience the quality of our products and decoration firsthand before committing to a larger order.
Free samples are subject to the applicable membership benefits and terms and conditions.
If you have questions about ilogofy products, decoration options, sizing, colors or your order before purchasing, our team is here to help.
Please visit our Help Center, start a live chat or send us a message before completing your order.
